Stuck under the hood? We'll answer the calls.
Head Above Digital gives auto shops a 24/7 AI receptionist that answers every call, logs vehicle year/make/model, books bay drop-offs, and sends parts suppliers straight to the counter.
- ✓ No More Dropping Tools
- ✓ Year / Make / Model Intake
- ✓ Parts Counter Routing
- Ring… ring… you're busy. We've got it.
Stop dropping tools to answer the phone.
No More Dropping Tools
Stop wiping grease off your hands or climbing out from under a hoist just to answer routine pricing, oil change, or scheduling questions.
24/7 Appointment Booking
Capture after-hours breakdowns and service requests directly into your shop calendar without lifting a finger.
Supplier vs. Customer Routing
The AI identifies NAPA, Lordco, and wholesale parts drivers and routes them straight to the parts counter or bay manager while booking customer drop-offs.
Zero Missed Opportunities
While you are under a car, running diagnostics, or test-driving a vehicle, every caller gets an immediate, plain-spoken response.
Four steps from first ring to booked job.
- Step 1: Immediate AnswerInstant call intake
Calls picked up right away with zero hold time or voicemail.
- Step 2: Triage & Bay SchedulingVehicle & symptom qualification
Captures vehicle year, make, model, and symptoms; schedules drop-off times or forwards parts vendors.
- Step 3: SMS Confirmation & AlertsDispatch alerts
Customer gets an instant SMS with drop-off details; the shop gets real-time SMS and email job alerts.
- Step 4: Tailored Shop OnboardingCustom shop configuration
Set up around your bay schedule, your services and your calendar, and tested before it goes live.
Features Built for Auto Shops
Intelligent Supplier Filtering
Parts delivery drivers and wholesale suppliers skip the customer booking questions and transfer straight to the back office or parts desk.
Every Call Summarised
Recordings, transcripts and a short summary of every call in your dashboard, with weekly and monthly reports emailed to you.
Calendar Booking
Books drop-offs into your Google Calendar with the vehicle year/make/model and the work requested.
Dedicated Phone Support for Setup & Adjustments
White-glove onboarding and continuous updates. Adjust operating hours, bay availability, or routing rules with a quick phone call.
See how the dispatcher handles customers vs. suppliers.
- AI Dispatcher
“Thanks for calling Sea-to-Sky Auto & Truck. The techs are in the bays right now, but I can book your vehicle in. What can I help you with?”
- Caller
“My 2022 Ram 1500 has a grinding noise on the front passenger brakes. Can I bring it in tomorrow morning?”
- AI Dispatcher
“We can get your 2022 Ram 1500 on the hoist tomorrow. Drop-off is at 8:30 AM, and we will call you with the brake inspection quote before turning a wrench. What is your name?”
- Caller
“Tyler. 8:30 AM drop-off works.”
- AI Dispatcher
“All set, Tyler. I just sent a text with our key-drop instructions for tomorrow at 8:30 AM.”
Sample call with example businesses, voiced by AI. Your receptionist uses your business name, your services and your hours.
Every website lead called back within 5 minutes.
The first business to call back usually wins the job. When someone fills in the form on your website, the Follow-Up Agent calls them, finds out what they need and books the estimate, drop-off or appointment—without you stopping work.
Called back in minutes
During your calling hours, every form gets a call within about five minutes. After hours, it calls as soon as you open.
Follows your rules
Asks your questions, sticks to the work and areas you cover, and never quotes a price you haven't approved.
Tries again, then texts
No answer? It tries again a couple of minutes later, then sends a text so the lead can call or reply.
Works with your current form
Connects to the form already on your website (Wix, WordPress, Squarespace and more), or we give you one.
- 12:14 PM · Website form sent
“Check engine light on my 2017 Civic. Can I get it looked at?”
- 22:16 PM · Follow-Up Agent calls
Asks about symptoms and mileage, explains the diagnostic.
- 32:21 PM · Booked
Drop-off booked tomorrow 8:00 AM. Customer gets a confirmation text.
One flat plan. Less than the profit on a single missed job.
No per-seat fees, no setup charges and no long-term lock-in: a 3-month minimum, then month to month. Prices in US dollars.
24/7 AI Receptionist & Lead Dispatch
- 200 call minutes included every month (~100 to 130 typical trade calls).
- Predictable 100-minute add-on blocks at US$19 if your busy season spikes.
- Instant SMS confirmations to clients and live lead text summaries to you.
- Smart supplier & sub-trade routing straight to your parts desk or mobile.
- White-glove onboarding & direct phone support whenever you need changes.
Check your monthly call volume:
An estimate to help you decide, not a guarantee. Your dashboard shows your real minutes every month.
You don't need to be tech-savvy. We handle the whole setup.
We build your call flow, connect your calendar, test your line, and make changes for you whenever you want to adjust your hours or rates. Your customers keep calling the number they already have.